tag:blogger.com,1999:blog-8958944448878785213.post6591291956882972454..comments2024-03-19T13:50:55.688-05:00Comments on Hayley Daily: Riding DART? Beware.Shannahhttp://www.blogger.com/profile/08199345084070755895noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-8958944448878785213.post-89692102919594235862010-03-19T11:27:13.303-05:002010-03-19T11:27:13.303-05:00Thank you fo posting admin-you helped make our cas...Thank you fo posting admin-you helped make our case. This is typical for government. They have nothing else to do but sit and learn the rules they are to enforce-so they lose sight of real life-I know, I used to work for the government. Just looking at your long list is confusing. The tube in England is easier!KMANhttps://www.blogger.com/profile/09752383704906015712noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-27655450437818707462010-03-19T09:56:23.951-05:002010-03-19T09:56:23.951-05:00They may be well explained on the web site, but it...They may be well explained on the web site, but it takes 5 minutes to read through them! It's almost as bad as trying to read through postal regulations, or any other government site, as far as that goes. Is the DART system another government run service?boacnstrhttps://www.blogger.com/profile/18130724032249872688noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-66967384084655176422010-03-18T13:35:24.143-05:002010-03-18T13:35:24.143-05:00Out of curiosity, who are you, Admin?
The fares a...Out of curiosity, who are you, Admin?<br /><br />The fares are pretty clear on the website, but it may shock you to learn that not everyone has time to look at a website before leaving a job and walking to catch a DART train. <br /><br />See earlier comments as well in this stream as well.<br /><br />We'll likely pay the ticket, but that does nothing to change the fact that this is poor customer service - yet again - by DART police. I'll direct your attention to the Dallas Observer to read a long history of poor interaction with customers.Shannahhttps://www.blogger.com/profile/08199345084070755895noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-63594129311523644822010-03-18T13:19:51.075-05:002010-03-18T13:19:51.075-05:00Chaulk it up to a costly learning experience and p...Chaulk it up to a costly learning experience and pay the ticket. A simple look on Dart's Website at www.dart.org before departing for the train might have saved getting the ticket. All the fares are very well explained. It's unfortunate that he was on the train with a ticket inspector that was abiding by the rules.<br /><br />DART FARES#<br />Choose the level of service that's right for you. <br /> <br />All Day Passes valid for unlimited rides on the date of purchase only through 3 a.m. the following day.<br /><br />Local $4.00 <br />System $5.00 <br />Regional $7.50 <br />Reduced* $2.00 <br /><br /> <br />Single-ride options are good for 90 minutes of train travel or a single bus trip (no transfers). Rail Only Tickets are not valid on buses.<br /><br />Local $1.75 <br />System $2.50 <br />Regional $3.75 <br />Reduced* $.85 <br /><br /><br /><br /><br />Local — Red, Blue and Green Line trains<br />— Local buses (exact cash fare or Day Pass required)<br />Note: Local fare is valid for all bus routes except express routes numbered in the 200s. Express routes require a System fare.<br />— FLEX service along local service route (exact cash fare or Day Pass required) <br /> <br />System — All DART buses and trains<br />— Trinity Railway Express trains between Union Station and West Irving Station<br />— DART On-Call and FLEX service <br /> <br />Regional — All DART buses and trains (except Paratransit)<br />— All Trinity Railway Express service, plus the T in Fort Worth<br />— DART On-Call and FLEX service <br /> <br />* Reduced Applicable on bus and rail for the following:<br />— Seniors (65 or older) with valid DART photo ID<br />— Non-paratransit certified persons with disabilities with valid DART photo ID<br />— Medicare card holders<br />— Children ages 5-14 <br />— High school students with valid DART or student photo ID from a school within the DART service area<br />Note: DART Rail Reduced Fare within the CBD has been eliminated. <br /><br /><br />DART Photo ID Information<br />Contact the DART Store at Akard Station at 214-749-3282 for more information about obtaining a DART photo ID. Note: Photo IDs are made at the DART Store weekdays between 9-11 a.m. and 2-4 p.m. only. Senior citizen and student photo ID cards are $2.<br />• View information on how to obtain a DART Seniors photo ID card.<br />• View information on how to obtain a DART reduced fare photo ID card.<br /><br />All DART buses and trains meet ADA requirements, offering wheelchair lifts and other features to accommodate riders with disabilities. By ADA standards, wheelchairs must be secured on buses. Paratransit-eligible passengers with valid Paratransit photo ID ride free on DART Rail and buses and The T.<br /><br />** Exact fare required on all buses. No change made. Failure to produce a valid ticket or pass constitutes fare evasion and is punishable by an administrative penalty of up to $100 or a Class C misdemeanor violation with a fine not to exceed $500.Anonymoushttps://www.blogger.com/profile/13411565404621284929noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-81772166125045241032010-03-18T13:15:08.070-05:002010-03-18T13:15:08.070-05:00awful. I found the ticketing system very confusing...awful. I found the ticketing system very confusing before I was regular rider. I must also say that before I had a monthly pass and needed cash to get on the dart, it was miserable trying to find cash (especially when you don't have a car which is exactly why you're taking the DART in the first place!), and if I couldn't find cash it was SOOO tempting to just skip out on the ticket because I had to get to work somehow. <br /><br />I wish they'd have working atms at all stations. Also sketch: the ticket machine at my station was broken several times, and if I'd been ticket checked at those points, would they have fined me?Kaciehttps://www.blogger.com/profile/06374573594800663980noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-19773798454309342842010-03-17T19:52:58.422-05:002010-03-17T19:52:58.422-05:00And following what Bob and John suggested, I would...And following what Bob and John suggested, I wouldn't start with the front line customer service person. I'd start of with a supervisor or higher first.<br /><br />Major FAIL. Especially when K-Man could have simply purchased the correct ticket at the next station. I can see a steep fine if you were caught without a ticket. But, to have a ticket ... just the wrong one ... This is why people hate public transportation.Melinda Arnoldhttps://www.blogger.com/profile/01520338626607749152noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-35956993125218704512010-03-17T13:48:41.117-05:002010-03-17T13:48:41.117-05:00I agree with the others. Does DART have a Customer...I agree with the others. Does DART have a Customer Service Director/Department? That's where I would start.Bob Ahttps://www.blogger.com/profile/06927413192215788681noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-72772048253754642802010-03-17T12:04:14.972-05:002010-03-17T12:04:14.972-05:00I agree with John. I would try to see if you can p...I agree with John. I would try to see if you can plead your case. It may have just been this officer having a bad day and you felt the brunt of it. They have traffic court for people to fight tickets they believe they got unjustly. I don't know. $75 seems a lot not to try argue.HB Redbirdhttps://www.blogger.com/profile/15986136088874607742noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-11897015852040030882010-03-17T11:18:33.135-05:002010-03-17T11:18:33.135-05:00My sympathies. Sometimes a person just can't ...My sympathies. Sometimes a person just can't do the right thing.<br /><br />Not that this video reflects your situation, but it reminded me of this award-winning short film entitled "Schwarzfahrer". The title is a play on words: it means both "black rider" and "one who travels without a ticket." It is a commentary on racism and immigration--topics not peculiar to Germany.<br /><br />If you have ten minutes, it is worth a look.<br /><br />http://www.bestofyoutube.com/story.php?title=schwarzfahrer-black-rider-with-english-subtitlesSherylhttps://www.blogger.com/profile/10251179072646104965noreply@blogger.comtag:blogger.com,1999:blog-8958944448878785213.post-29322666750223819602010-03-17T09:01:16.532-05:002010-03-17T09:01:16.532-05:00It might be worth a trip to 1401 Pacific Avenue to...It might be worth a trip to 1401 Pacific Avenue to pay in person, and attempt to plead your case... or give them a piece of your mind in the event they are not very understanding. Just don't get arrested.Johnhttps://www.blogger.com/profile/06277010827987844989noreply@blogger.com