Don't you just hate it when this happens? You're tired. You've had a full day. You decide that instead of cooking, you will treat yourself to take-away from one of your favorite restaurants (in our case, On the Border).
You order. You arrive - it's actually ready when you get there, so you give the food prep person an extra tip out of gratitude.
It smells sooooo good in the car. It takes all of your willpower to not break into the bag and steal a bite (particularly since you've just been at the gym and are now starving!).
Home at last. Food plated. Bites taken.
They messed up the order. A spicy beef chimichanga is a spicy chicken chimichanga. It is not what you wanted.
After a spat, you both decide that it's neither one's fault that the error occurred and you should stop bickering about the situation. You call the restaurant. They tell you that you ordered the chicken.
A spat ensues again, this time with On the Border.
They promise to have the manager call you. You go to bed 3 hours later, without a call.
On the Border, and Brinker International, are going to share in our unhappiness today because we are still very unhappy that 1) they messed up the order and 2) blamed us for the error and 3) refused to talk to us about it.
This almost always means one thing - bad management at the store level.
We just wanted an easy meal for dinner - a little treat! Instead, we had the wrong food, an argument and went to bed grouchy.