I had a hysterically frustrating experience the other evening.
The mailbox at the new Hayley Home has been overflowing with junk mail these past few weeks. It caught Marathon Man and I off guard as we'd been so diligent about reducing junk mail at the apartment last year.
I rang up the Opt-Out line to remove the new address from the files and promptly fell into Voice Recognition Software Hell.
Computer: Greetings! I will assist you in removing your information from the credit and insurance data system. There is not an operator to assist you.
Me: This is going to be interesting.
Computer: I didn't understand. Please speak clearly into the phone. Tell me your address. There is no need to spell, I recognize words.
Me: Longbow Lane
Computer: I heard, Brangmow Land. Is this correct?
Me: No.
Computer: I'm sorry. Let's try again...
Me: Longbow Lane
Computer: I heard, Langmore Main. Is this correct?
Me: NO!
Computer: Please speak clearly into the phone. Tell me your address...
On this went for nearly 20 minutes. Kelly laughed so hard in the other room that I couldn't help laughing myself.
And that did nothing to help me speak clearly into the phone.
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You should have known you were in trouble when they told you specifically that there was not a human available to save your miserable soul.
ReplyDeleteI like the ability to opt-out on webpages so I don't have to deal with those stupid automated systems.
ReplyDelete